Booking terms
Know how your booking works.
Read this framework alongside your personalised quotation, itinerary, payment schedule and cancellation conditions before confirming a trip.
On this page
01
The documents that make up your booking
These terms explain the booking process for travel arranged under the Sonogesa Safaris name. Your personalised quotation, final itinerary, payment schedule, cancellation schedule and written confirmation identify the actual services and commercial conditions. Read them together before accepting.
The legal entity accepting your booking, registered address, contact details and relevant tourism licence information must be identified in the booking documents. Website itineraries, photographs and suggested properties are examples, not a reservation or a guarantee of availability. Mandatory consumer rights remain applicable.
02
Enquiries, quotations and confirmation
Sending an enquiry does not create a confirmed booking. A quotation applies to the travellers, dates, room arrangements and validity period stated in it. Availability may change until the required arrangements are secured. Tell us promptly if names, dates or other details are wrong.
Before acceptance, the written offer must state the total price and currency, inclusions, exclusions, deposit, balance deadline, change and cancellation charges, supplier conditions and the confirmation requirements. A booking is confirmed only when those stated requirements are met and written confirmation is issued. Do not pay against incomplete or inconsistent documents.
03
Prices, payments and payment security
Pay the amounts by the methods and deadlines stated in the agreed payment schedule. The quotation should identify any bank, card, currency-conversion or other transaction charges and who bears them. We do not take payment through the website enquiry forms.
Verify the payee against your booking documents. Treat an unexpected change of bank details as something to check through a previously verified contact channel. If a payment deadline cannot be met, contact us before it passes. Any effect on held services or cancellation must follow the agreed conditions and applicable law.
04
What is included and what is extra
Only services expressly listed in the accepted quotation and itinerary are included. Check accommodation names and room categories, guiding and vehicle arrangements, park charges, transfers, domestic flights, baggage, meals and activities. International flights, visas, insurance, drinks, tips and personal expenses are included only if stated.
Full board usually means breakfast, lunch and dinner; half board usually means breakfast and dinner; bed and breakfast includes breakfast only. The daily itinerary takes account of arrival, transfer and departure meals. A packed lunch may replace lunch at the property. No overnight stay is included on a departure day unless specifically booked.
05
Accommodation and transport suppliers
Suggested properties remain subject to availability. The confirmation must identify the property, room type, occupancy and meal arrangement actually booked. Check-in, checkout, day rooms, child policies and extra beds follow the confirmed arrangements and disclosed supplier conditions.
Some flights, vehicle segments, boats or activities may be operated by independent suppliers. Their disclosed operating and ticket conditions apply alongside the booking contract and mandatory law. A safari vehicle described as private does not automatically make every flight or activity private.
06
Changes requested by you
Request date, name, room or itinerary changes in writing. We check availability and explain any supplier charges, fare differences and reasonable disclosed administration costs before you authorise a change. A request is not confirmed until accepted in writing.
Airline name changes and reissued tickets may have specific restrictions. If a change cannot be arranged, the original booking conditions continue unless a different outcome is agreed or required by law.
07
Cancellation by you and refunds
Cancel in writing through the booking contact provided in your confirmation. The relevant receipt time and the cancellation schedule supplied before acceptance determine the applicable charges. Deposits are not automatically refundable or non-refundable: the agreed terms and applicable law control that question.
We must explain deductions and identify documented, applicable supplier commitments and any agreed charges. Any refund due is processed through the agreed method, with a clear explanation of the amount and expected timing. Unused services, early departure or a no-show can still incur charges under the disclosed conditions. Statutory refund rights are not excluded.
08
Changes or cancellation affecting your trip
Weather, road conditions, park access, flight operations, wildlife movements or supplier availability can affect the plan. Minor operational changes may be necessary. For a material change before departure, we should explain the reason, alternatives, price effects and any cancellation or refund rights that apply before you decide.
If a confirmed service cannot be provided, the response must follow the contract and applicable law. We do not reserve an unlimited right to replace any service without explanation, or require a future credit where a cash refund is legally due.
09
Events outside reasonable control
Severe weather, natural events, public-health measures, unrest, government action and other events outside reasonable control may disrupt travel. Contact us so the actual circumstances, supplier responses and available options can be assessed.
This clause does not remove mandatory legal obligations. Cancellation, alternative arrangements, recoverable supplier funds, additional costs and any refund must be considered under the agreed contract and applicable law. Travel insurance may help with some risks, subject to its own terms.
10
Passports, visas, entry rules and insurance
Travellers are responsible for checking the documents and entry permissions that apply to their nationality, transit and itinerary. Authorities decide admission. Check the official Tanzania Immigration guidance and any Zanzibar-specific requirements before travelling; rules can change.
Arrange suitable insurance for your trip, including the activities and any necessary evacuation cover. Mountain trekking requires attention to the planned altitude. Any compulsory local insurance is separate from assessing your wider travel cover. We cannot decide whether a policy meets your personal needs.
11
Health, accessibility, children and special requests
Tell us before booking about relevant mobility, dietary, accessibility or other needs so suitability can be checked with the actual suppliers. Obtain appropriate medical advice for your route. A request is included only when accepted and confirmed; we should explain any limitation before acceptance.
Parents and guardians remain responsible for accompanying children and required travel documentation. Properties and activities may set age, height or other participation limits. Group leaders must be authorised to book and share information for the other travellers.
12
Wildlife, activities and safety instructions
Wildlife sightings, weather and summit success cannot be guaranteed. Follow qualified guides, rangers, pilots and activity operators, remain in permitted areas and respect local rules and communities. Do not approach, feed or disturb animals.
An operator may refuse or stop an activity for a genuine safety or eligibility reason. The financial effect depends on the agreed conditions and applicable law. This is not a blanket waiver of responsibility for negligent service or a removal of non-excludable rights.
13
Concerns, complaints and responsibility
Raise a problem with your guide, property or booking contact as soon as practical so it can be addressed during the trip. Follow up in writing with the booking reference, facts and the outcome you seek. We should acknowledge the concern, investigate relevant suppliers and explain the response.
Responsibility for services and any lawful limits must be assessed under the actual contract and applicable law. Nothing here excludes liability or consumer rights that cannot lawfully be excluded. Separate transport conventions or supplier conditions may apply where relevant and properly disclosed.
14
Privacy, governing law and updates
Personal information is handled as described in our Privacy notice and any supplier notices relevant to your booking. Do not send sensitive documents or payment details through the public enquiry form.
The booking documents should identify the applicable Tanzanian law and dispute process, without removing mandatory protections that apply to a traveller. Seek independent advice where needed before acceptance. This web framework was prepared on 29 October 2026; later website changes do not silently replace terms already agreed for a confirmed booking.
The commercial schedule for your specific trip is provided before acceptance. Ask for clarification before paying.
Need clarification?
Use the enquiry form for a booking question or privacy request. Please do not include card details, passport scans or detailed medical information.