Privacy notice
Your information, explained.
What we collect, why it is needed, who may receive it and how to ask a question about your personal information.
On this page
01
Who this notice is for
This notice explains how Sonogesa Safaris handles information when you browse this website, request a trip, discuss a booking or ask us to arrange travel services. It covers website enquiries and the travel information needed to respond to you. The legal operator’s full identity, registered address and booking contact must be supplied with the written quotation before a booking is accepted.
For a privacy question or rights request, use our enquiry form and write “Privacy request” in the message. Include enough information for us to locate your enquiry, but do not send passport copies or medical records through the public form.
02
Information you give us
The enquiry form collects your name, email address, optional telephone number, group size, travel month, trip interests and message. The selected safari, activity or accommodation may also be included so we know which page you were asking about.
If you proceed to a booking, we may need traveller names, ages, nationality, passport details, flight information, room arrangements and emergency contacts where necessary for the services you request. We ask for these through an agreed channel when needed, rather than collecting them all on the public enquiry form.
03
Sensitive information and other travellers
Dietary, accessibility or health-related information can be sensitive. Share only what is relevant to the arrangements, through the agreed channel. Where consent or another specific legal condition is required, we must establish it before using or sharing that information.
If you enquire for a group, make sure you are authorised to share the other travellers’ details and give them this notice. A parent or guardian should provide information for a child. We do not use children’s information for direct marketing.
04
Technical information, cookies and local storage
The website host and security tools may record technical information such as IP address, browser, requested pages and error logs. WordPress and form features may use essential cookies or similar storage for security and functionality. Administrator login cookies apply when authorised users sign in.
The current build has no advertising pixels or non-essential analytics configured. The site uses locally hosted fonts and a hosted video file. If non-essential tracking is added later, this notice and any required consent controls must be updated before it is used. You can manage cookies and site storage in your browser; blocking essential functions may affect forms or preferences.
05
Why information is used
We use information to answer enquiries, prepare and revise quotations, arrange requested services, communicate about a booking, handle support or complaints, keep necessary business records and protect the website from misuse. We do not treat an enquiry as permission to send unrelated marketing.
The legal basis depends on the purpose: steps requested before a contract, performance of a booking contract, legal obligations, consent where required, and legitimate interests where permitted and balanced against your rights. Optional marketing would need its own appropriate permission and a clear way to stop it.
06
Who may receive information
Where needed for your trip, relevant details may be shared with accommodation providers, guides, transport companies, airlines, activity operators, authorised booking support and professional advisers. A property may need rooming names; an airline may need passenger details. Sharing should be limited to what each recipient needs.
Website hosting, technical support and communication providers may process information to deliver their services. Authorities may receive information where legally required. We do not sell enquiry details. Some travel suppliers act as independent controllers for their own services; their notices and lawful obligations also apply.
07
Where information is kept and international transfers
On the imported WordPress site, form enquiries are stored in the site’s database and can be accessed by authorised administrators. Information shared later may also be held in the communication or booking systems used for your trip.
Hosting or suppliers may be located outside your country or outside Tanzania. Before a restricted international transfer, the applicable legal requirements and safeguards must be met. This notice is not a claim that every country provides the same protection.
08
Retention and security
Enquiries are kept while responding and for relevant follow-up, then should be reviewed for deletion or anonymisation. Booking, payment and complaint records may need longer retention for contractual, accounting or legal reasons. Where an obligation applies, the relevant record must be kept for that period. The site does not promise automatic deletion after a fixed number of days.
Access should be limited to authorised people and protected with suitable technical and organisational measures. No website or transmission is completely risk-free. Do not enter card numbers, passwords, passport scans or detailed medical information in the public message field. Contact us if you believe information has been exposed or sent in error.
09
Your choices and data rights
Subject to applicable law, you may request information about the use of your data, access, correction, deletion, restriction, portability or objection to certain processing. You may withdraw consent for future consent-based processing; this does not undo processing that was lawful before withdrawal. Rights can have legal limits, including record-keeping obligations.
We may need proportionate identity checks before releasing information. Explain the right you wish to exercise and the enquiry or booking involved. We do not use the enquiry form to make automated decisions that produce legal or similarly significant effects about travellers.
10
Complaints and external links
Please raise a concern with us through the privacy contact route first. You may also complain to Tanzania’s Personal Data Protection Commission or another competent authority where applicable. Information about rights and complaints is available on the official PDPC website.
Links to parks, properties, insurers or government services take you to separate websites. Their privacy and cookie practices are their own. Check their notices before sharing information or paying.
11
Changes to this notice
This notice was prepared on 29 October 2026. If the operator, forms, systems, tracking or data practices change, the notice must be reviewed and the date updated. A material change should be communicated where the law requires it.
For information about data rights and complaints, visit the official Personal Data Protection Commission website.
Need clarification?
Use the enquiry form for a booking question or privacy request. Please do not include card details, passport scans or detailed medical information.